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Subscription terms
The terms for the paid subscriptions Learn Plus, Leverage and Lead in the learning space of coachsteff.live.
1. What these terms are about
These terms apply to the paid subscriptions Learn Plus, Leverage and Lead in the learning space on coachsteff.live. The seller is CS Workx BV, Kerkkouter 24, 9550 Herzele, Belgium, company number BE 0455.903.265.
2. Levels and prices
- With a free account you have the Learn level. Learn Plus, Leverage and Lead are paid subscriptions. What each level includes is on the pricing page.
- Each higher level includes everything from the levels below it.
- Prices are on the pricing page excluding and including VAT. You pay the VAT required by law. Companies from another EU member state with a valid VAT number get a VAT reverse charge.
- You receive an invoice by email with every payment. You can also find them via Subscription and invoices in My learning space.
3. How to take out a subscription
- You take out a subscription on the website with your account. Payment is processed via Stripe.
- Before you start, you accept these terms with a tick box. You get immediate access.
- Learn Plus and Leverage start with a free 14-day trial period. You provide your payment details at the start, but you only pay after the trial period. You get a trial period once.
- Lead is only accessible after an application and a conversation. The number of places is limited. An application does not guarantee admission.
4. Duration and renewal
- You choose Learn Plus monthly or annually. Leverage and Lead are annual. Your subscription is automatically renewed for the same period each time, until you cancel.
- After the trial period, your paid subscription starts automatically, unless you stop the trial period before the end. You receive a reminder by email beforehand.
- About a week before an annual renewal, you receive a reminder by email.
5. Cancelling
- You cancel yourself via Subscription and invoices in My learning space, at any time.
- You keep access until the end of the period you have already paid for.
- After the cooling-off period of article 6, we do not refund a period that has already started, not even partially.
6. 14-day cooling-off period
- In the first 14 days after the start of your subscription, you can stop, without giving a reason. You do this with one click in My learning space: Stop trial period during a trial period, Cancel subscription for Lead. Your access stops immediately and you receive a confirmation by email.
- During a trial period, you have not paid anything yet. If you have already paid, like with Lead, we refund the full amount within 14 days, to the same payment method.
- You can also email info@cs-workx.be. This cooling-off period applies to everyone, even if you take out a subscription for your business.
7. Payment
- We automatically deduct the amount for each period via the payment method you provided.
- If a payment fails, we try a few more times and notify you. If the payment is still not made, we may stop your access to the paid level. Your free account remains.
8. Price changes
If we adjust a price, we notify you at least 30 days before your next renewal. If you do not agree, you can cancel before that renewal.
9. Content and sessions
- We may adjust the content, the formats and the scheduling of sessions, as long as the level you chose remains equivalent in content.
- Live sessions are not always recorded. A missed session does not entitle you to a refund.
- What you hear from other participants in closed sessions remains confidential. In Lead, the Chatham House Rule applies.
10. Complaints
If you have a complaint, email info@cs-workx.be. We answer within 10 working days. If you are a consumer and we cannot work it out together, you can contact the Consumer Mediation Service (consumentenombudsdienst.be).
11. Applicable law
Belgian law applies. Disputes go to the courts of East Flanders, without prejudice to the mandatory rules that protect you as a consumer.
Version of 4 October 2026.