Privacy statement

Appointments, registrations, contact form and account on coachsteff.live

If you schedule an appointment, register for a workshop or send a message via coachsteff.live, we create a free account (Member) for you with the details you provide. This is how we schedule your appointment, send you the practical information for your workshop and answer your question (Art. 6.1.b GDPR). With that account you manage your preferences and data yourself, and you delete them whenever you want.

We confirm every request via your email address, with a code or a link. That way we know there is a real person behind it.

• Data: your name, email address, message, language and, if you provide them, your organisation and phone number. For a registration also your billing details; your payment details go directly to our payment service. We also record when you agreed to this statement.
• Spam check: every message is checked automatically, using simple rules and an AI service. After that a human reads it.
• Retention period: as long as your account exists. We keep messages for up to two years after our last contact. We delete accounts that have not been logged into for three years.

If you delete your account, we erase your data immediately on the website and within the hour in our internal workspace.

Email updates

You only receive emails about new articles, programmes and dates if you choose to do so yourself, using a tick box or an option during your registration that is never pre-filled. Afterwards you confirm your choice via an email (Art. 6.1.a GDPR). Every email contains an unsubscribe link. We keep your choice until you withdraw it.

Paid tiers (Learn, Leverage, Lead)

• Data: your tier, the duration of your subscription and your billing details. Your payment details go directly to our payment service. We do not see or store card numbers.
• Basis: the agreement and our legal obligations (Art. 6.1.b and c GDPR).
• Retention period: as long as the subscription runs. Invoices and accounting documents as long as the law requires.

AI assistant on the website

• Data: your question, the answer, the language, the page and a random conversation identifier. No name and no IP address.
• Why: to answer your question and improve the website (legitimate interest, Art. 6.1.f GDPR).
• How: your question goes to an AI service that creates an answer based on the content of the website. Therefore please do not share personal data in the chat.
• Retention period: twelve months.

Clients (training courses, coaching, talks)

• Data: your name, job title, organisation, contact and billing details.
• Why: to prepare, execute and invoice the assignment (Art. 6.1.b and c GDPR).
• Retention period: as long as the collaboration lasts, and invoices as long as the law requires.

If you book a training course via a training partner, that partner is responsible for the participants' data. We only receive what is necessary to deliver the session.

Technical data

To secure the website, the server briefly processes your IP address, for example to prevent someone from sending hundreds of messages per hour (legitimate interest, Art. 6.1.f GDPR).