1 article
-
What Copilot can and cannot see
Sometimes Copilot seems to know everything, sometimes it cannot find a document that is right there. How its index works, what falls out of view, and what you can do about it.
The same thing happens in almost every Copilot workshop. Someone asks a question about a project and gets a surprisingly complete answer, with references to emails, a Teams conversation and a document on SharePoint. A few minutes later, a colleague asks about a procedure that has existed for years, and Copilot knows nothing about it. How is that possible?
At the bottom of this article is a prompt you can use to test for yourself which of your documents Copilot finds.
A signpost, not an archive
The answer lies in how Copilot gets its knowledge. Within a Microsoft 365 environment, Copilot builds an index across your OneDrive, SharePoint, mailbox and Teams. Microsoft currently calls this layer Work IQ, and the name might still change.
Free with an accountRead