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When two people in your meeting refuse to budge

You are in a meeting and the conversation gets stuck on two people. One wants to go left, the other wants to go right, and no one budges. The rest of the table looks at the ceiling. And perhaps you wonder how you will ever reach an agreement here.

In a training course on meetings, that question came up literally. A participant said: 'Sometimes there are meetings where two people are truly diametrically opposed. And they refuse to budge from that position. How do you reach a closing step then?' I think that is a very honest question. Because the model of a meeting that opens up and closes again sounds nice until you experience a moment like that.

Copy the template at the bottom of this article. You can use it to put the two lists from this article on a flip chart or in your minutes.

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Als twee mensen in je meeting niet willen wijken: begin bij wat ze delen

First write down what they disagree on

What I do then is actually explore again. I say: we are going to write down all the points you disagree on. All of them, so that no one feels their point is disappearing. I think that already provides some calm. The difference is then on paper, and no longer just hangs between two people.

After that, I make a second list with the points they do agree on. What goes on it are often higher values. Take a discussion about safety at work. No one wants accidents on the shop floor. And no one wants people to become less productive. No one needs to argue about that.

Build on what is beyond dispute

Those shared values are a foundation. You can build from there. You put the two positions next to it and ask: if we look at those foundations, in what way can we work together? Sometimes a new scenario emerges, or a new way of working that works for both.

That usually requires more thinking than digging your heels in. And the irony is that you only have a conversation like this because the positions are so far apart. I think this sits somewhere between coaching, mediating and facilitating.

Frequently asked questions

What do I do if two people in a meeting refuse to give in?

First write down all the points they disagree on. After that, make a second list with what they do share, often higher values like safety. From there, you look for a new scenario together.

Why do I write down the differences too?

That way everyone knows their point has been heard. The difference is then on paper and no longer just hangs between two people.

And what if there is no time to talk it out?

Then say clearly that someone else will decide if they do not figure it out themselves. Then they choose themselves whether they keep control.

Where do I practice this further?

In the training course 'Facilitation: let people truly work together' you practice how to guide a group, even when the conversation gets stuck. You can find all dates at Workshops & Events.

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