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Before you build an agent, you draw the process
Can AI do my reservations? The honest answer starts with a drawing of the process. Why process thinking is the skill that determines whether an agent works.
Someone I know started a B&B and asked me if AI could do the reservations. A simple question, with an answer I like to use in workshops. Because the short answer is yes. The honest answer starts with a drawing.
At the bottom of this article you will find a prompt that lets AI look at your process drawing, which you can just copy.
What is really behind a reservation
When we drew it out together, a lot came up. Bookings come in via a booking platform, via email, via text message and even via comments under posts on social media. Each channel requires its own access, its own settings and its own login details. An agent cannot reply to a message it does not see.
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