non-verbale communicatie

• emotionele intelligentie

  Read the deviation, not the gesture

  Crossed arms or looking away say little on their own. I first look at how someone normally is, and then I pay attention to what deviates from that.

  I once sat at a table with the CEO of a company where I was going to give a leadership programme. The conversation with HR had gone smoothly. Then he came in, clearly stressed. He sat down, opened a folder and said: go ahead and tell me. While I was talking, his eyes constantly darted in all directions. After a few minutes, he closed the folder. 'I know enough.'

  I knew at that moment that the conversation was not going well, and I also knew why.

  At the bottom of this article you will find a prompt with which you can have AI make a small observation sheet for you to practise this.

  emotionele intelligentienon-verbale communicatieobserveren
  Oct 20, 2026 · 6 min readFree with an account

• emotionele intelligentie
• observeren

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