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Read the deviation, not the gesture
Crossed arms or looking away say little on their own. I first look at how someone normally is, and then I pay attention to what deviates from that.
I once sat at a table with the CEO of a company where I was going to give a leadership programme. The conversation with HR had gone smoothly. Then he came in, clearly stressed. He sat down, opened a folder and said: go ahead and tell me. While I was talking, his eyes constantly darted in all directions. After a few minutes, he closed the folder. 'I know enough.'
I knew at that moment that the conversation was not going well, and I also knew why.
At the bottom of this article you will find a prompt with which you can have AI make a small observation sheet for you to practise this.
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