2 articles
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The enquiry that got left behind
No enquiry gets left behind and no follow-up gets forgotten. How AI helps you reply quickly and follow up on time, without your replies feeling cold to your clients.
You spent a whole day with a client. In the evening you look in your inbox and see an enquiry that came in early this morning. You reply immediately, but you already know: someone who asks a question in the morning and only gets a reply after dinner has already emailed another provider in the meantime.
This is not carelessness. It is what happens when you do everything yourself. An enquiry that gets left behind is rarely a bad enquiry. It is just a day that was too full.
At the bottom of this article you will find a prompt that lets you immediately write a follow-up email for an open proposal.
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Use their words, not yours
If you repeat someone's words in your own words, the connection breaks for a moment. Why I reflect things literally, even in an age of chatbots.
This week I gave a workshop on emotional intelligence. In it, I did a short demonstration with a participant. Afterwards, we discussed with the group what had happened. Most had seen that I adjusted my posture. What stood out less was actually the most important thing. I had used her words, literally.
At the bottom of this article you will find a prompt to check which words you adopted after a conversation.
Paraphrasing feels like listening
We all learn that listening well means summarising what the other person says. And you do that in your own words. That is called paraphrasing, and it seems respectful. You show that you have understood it, and that you have even processed it.
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